Privacy Policy for Hanwool Cosmetics

At Hanwool Cosmetics, a manufacturer specializing in handcrafted cosmetic production, including artisanal soap making, natural skincare product formulation, bespoke cosmetic blend creation, and private label manufacturing, the privacy of our visitors and clients is of utmost importance. This Privacy Policy outlines the types of information we collect, how it is used, and the steps we take to safeguard your personal data in accordance with applicable data protection laws, including GDPR.

Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identification Information: This includes names, email addresses, phone numbers, and physical addresses that you voluntarily provide when inquiring about our services, placing an order, or engaging with us for bespoke cosmetic blend creation or private label manufacturing.
• Business Information: For our B2B clients, we may collect company names, business addresses, contact persons, and details pertaining to specific product development or manufacturing projects.
• Technical Data: When you visit our online platform, we may collect non-personal data such as IP addresses, browser types, operating systems, and browsing patterns. This information is gathered through cookies and similar technologies to improve the functionality and security of our site.
• Communication Data: Records of your communications with us, including inquiries, feedback, and customer service interactions.

How We Use Your Information

The information we collect is used for various purposes, primarily to:

• Provide and Manage Services: To process your requests for artisanal soap making, natural skincare products, bespoke cosmetic blends, or private label manufacturing, manage your orders, and fulfill our contractual obligations.
• Communicate with You: To respond to your inquiries, provide updates on orders, and send important service-related notices.
• Improve Our Services: To conduct traditional Korean beauty ingredient research, enhance our existing product offerings, develop new formulations, and improve the user experience of our online platform.
• Marketing (with Consent): With your explicit consent, we may send you information about new products, services, or special offers relevant to our small-batch cosmetic production and custom cosmetic solutions.
• Compliance and Fraud Prevention: To comply with legal obligations, resolve disputes, and prevent fraudulent activities.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following limited circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our business, such as shipping companies for product delivery or IT service providers for website maintenance. These parties are bound by confidentiality agreements and are prohibited from using your personal data for any purpose other than providing services to Hanwool Cosmetics.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:

• Use of secure servers.
• Implementation of robust physical, electronic, and managerial procedures to safeguard and secure the information we collect.
• Regular review of our information collection, storage, and processing practices.

Your Data Protection Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have certain rights concerning your personal data. These rights include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at the address provided below.

Cookies

Our online platform uses "cookies" to enhance your experience. Cookies are small files placed on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of our site may not function properly.

Changes to This Privacy Policy

Hanwool Cosmetics reserves the right to update or change this Privacy Policy at any time. When we do, we will revise the "last updated" date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Contacting Us

If you have any questions regarding this Privacy Policy or the practices of our site, please contact us at:

Hanwool Cosmetics

35, Teheran-ro 52-gil,

Gangnam-gu,

Seoul, 06174,

South Korea